Terms and Conditions

We are glad having you as our valued customer! By accessing this website, you are bound to the following terms and conditions.

Please read these terms and conditions carefully. These terms and conditions are subject to change from time to time without notice. These changes will be incorporated to this website whenever they happen. If you do not agree to these terms, please do not access this website.

You can always review our privacy policy to get a better understanding about our practices handling the personal information you provide us as a result of placing orders in our virtual store.

Our website uses cookies to maintain a user id that allows us to know about your session. This cookie is an alphanumeric string which uniquely identify your user id in our system; the cookie itself, which is saved in your computer, does not contain any personal information. If you feel not comfortable with this setting, you may configure your browser to refuse cookies. However, doing so will limit our ability to offer you better deals, based on past shopping experiences.

Our Returns Policy

Within 90 days of delivery of a shipment, you may return any of the items you purchased from our website for a full refund. If you simply did not liked it, or for any other reason, you can return it.

We will not refund shipping and handling costs in regular orders. If you got any product you did not order and by mistake we sent you, we will refund you even the shipping and handling costs. You are also responsible for the shipping cost incurred in sending back to us the product(s). You do not have to use the same shipping method to return the items to us, specially if it was an express one. The credit will be issued to the same account used to make the purchase and it will be honored once we get the products back and they are in good condition (not damaged when in transit to your place or back from it).

Unclaimed Packages Policy

If we get unclaimed packages back from you, we will not be responsible for the shipping charges incurred but you. So you have to pay again for the package to be resent. You will get an e-mail notification on when your package(s) get out and an estimated delivery time, so you are aware of the delivery. You need to make arrangements to be at home if the carrier can′t just leave the package at the front door or if your house is innaccesible.

Customized Items Policy

We do our best to produce customized items, sometimes, however minor discrepancies might arise from what you want and what we produce. This is perfectly valid given the nature of our business. Every single item is totally handmade and small differences in size, color, and finish are expected. There are no refunds on customized items, if you think this is something might affect you, please do not order customized items from us. All custom orders are final.

Products Warranty

All of our products are covered by a one-year warranty against defects in materials and workmanship from the date of purchase. If any issues arise within the limited time warranty a repair or full replacement will be done by Fine Crafts & Imports without any extra cost to you. This warranty will be voided if there has been any unauthorized alteration, modifications, or repairs not performed or authorized by Fine Crafts & Imports

Insurance Coverage and Broken Items

Most of our shipments are sent insured, this includes all ceramic products. In the event of a broken piece you must notify us within 7 days or receiving it. The insurance is not valid after two weeks of delivery. We are not responsible for any claims after this timeframe.

If you detect a broken item, do not return it, keep the box and packaging and notify us immediately. If you return it, additional shipping charges might happen and the carrier will have hard times finding the damaged product to inspect it. Besides that, if the broken item (e.g. a mirror) is repairable, we will refund you the cost of repair. Still a claim needs to be filed, so we expect your repair receipt as soon as posible.

In the event of a broken item, we file a claim to the carrier and re-send you the product at no cost to you, if we do not have another product like the one you ordered, then you have two options: Either you are entitled for a full refund (including S&H cost) or you can pick a different color/design/product from our catalog that matches the original price or, if higher, pay the difference, if you pick a cheaper product, we will credit you the difference.

All international sales are final. Because of the process implied to make an international shipment we regreat that we will not accept any returns or exchanges. However, the insurance coverage clause applies to international orders too.

International Customs

The customer is responsible for any customs tax imposed on the imported goods, including exporting/importing. Most of our crafts are made in third countries, which may apply a tax that was not applicable to national sales. To find out those taxes and extra costs you need to contact your local customs, we are not responsible for doing so.