What Customers have to say about Fine Crafts & Imports

It took us some time to decide the inclusion of this page, but finally we decided to do so. There is nothing more grateful and encouraging than having a espontaneous and sincere good feedback from our valued customers. If you have a particular opinion about our products and services, please feel free to let us know through our Contact Us page. If you agree, we might consider it for inclusion here in our testimonials page.

Customer Testimonials

"I would like to thank you for your professional attention to my recent order for Tavalera tiles. Both the quality of the tiles and your packaging surpassed my expectations. Not one tile arrived broken or cracked. Your prices are more than resonable and I only wish more vendors would follow your example. I will be sure to order again when another project calling for your beautiful tiles comes my way.

PS. My project was a wall tile design that backs a wood stove installation. It is receiving many compliments and since many stoves are being installed in the North East to help keep heating costs in line, hopfully more will choose talavera tiles for a heat resistant wall installation that is also a work of art."
--Anthony Mondanaro, New York

"I have attached some pictures of the "finished" project.  I totally LOVE my copper sink.  It's a dream come true after living with a white double basin for years.  We chose talavera tile for the countertops because copper is such a warm metal that we felt granite was much too cold and would not enhance the beauty of the copper.  I say "let the granite people stay with their cold stainless steel sinks".  You were such a pleasure to work with and thank you for listening to my concerns.  I was so impressed when I opened the box I almost jumped up and down.  I expected to see a shiny copper penny finish and it was already aged, far exceeding my expectations.  After all my research on the benefits of copper I am glad I chose Fine Crafts & Imports for the purchase.  Thank you again and I am already considering my next project in the bathroom.  A talavera sink?  You will be hearing from me again."
--Brenda Garman, Ohio

"I hope you receive this message, I just want to thank you so much for your excellent customer service and prompt delivery service for the order of this copper sink. It was installed at our Custom Kitchen project site yesterday and it is beautiful. The customers are very happy! Since it is rare to find outstanding customer service these days, I wanted to let you know that it was a pleasure speaking with you and ordering from your company. Also, the considerate call-back regarding whether we needed a drain to go with the sink was greatly appreciated!! The customers DID have one question regarding the care and maintenance of the antique copper sink. There wasn't any paperwork sent with the sink. Would you be able to send me a care sheet for the antique copper sinks we intend to sell quite a few of them and would like to be able to direct our customers on the recommended care and maintenance."
--Jeanette Coulter, New Jersey

"My purchase arrived and the glass did not break! I am very excited with my purchase... it's much better than I expected! Also, it was a great pleasure to work with a company who did exactly what they said they could do. I was very happy with the entire process and will use you again in the future. Thank you!"
--Monica Dewey, Colorado

"Hello. I just wanted to let you know that I received my order: Wrought Iron House number frame for four Hacienda number tiles and I just LOVE it! The tiles are beautiful, the colors vibrant and the wrought iron frame is outstanding. I own a brick house in the city of Philadelphia and my friend had to use a special drill to hang the frame. As he was hanging it, my neighbors came by and all said the tiles and frame are beautiful! many wanted to know where I purchased the frame and tile and, of course, I gave them your website address and telephone number. Outstanding customer service and quality products delivered quickly and packed very safely. Thank you very much!!!"
--Maura Sostack, Pennsylvania

"Hello! I recently ordered quite a few items from you and I wanted to let you know that everything arrived safely and I know that it was due to your excellent packing!! I've had other items from other vendors smashed to bits over the years because people don't take the time to do a good job. Kudos to you two; keep up the great work! I love these pieces!"
--Dini Alves, Oregon

"Oh my! I just received my order, and it is even more beautiful than I hoped. Thank you! Ordering was easy, delivery was quick, but best of all, the service and product are spectacular!"
--Jo Ann Alvarez, Connecticut

"The vases arrived yesterday morning and I am very pleased with the product! These vases have exceeded my expectations; the pictures on your website just don't do them proper justice.!"
--Elizabeth Crutcher, Tennessee

"I simply wnated to write and thank you for your marvelous product and, just as important, for your many considerations. You may recall the original ceramic pot arrived broken. It was returned through FedEx. You were so kind and, immediately upon my call, you were not even concerned about getting it back but rather the satisfaction of your customer. The replacement is a magnificent product, and arrived as promised in time to present as a gift to friends. Your courtesy and service in this matter is without parallel. You will have a lifelong customer and one who will sing your praises to everyone she knows. Sincerely,"
--Lorene Ely, Arizona

"Hello, I looked at many websites before deciding to order from your site. I was very pleased with the ease of finding what I was looking for, your prices and look forward to receiving my order. Thank you for a nice site."
--Jeanne Lynn, Florida

"Love this vase! Thanks for your wonderful description and quick shipment. It is sitting on my stone fireplace hearth with live sunflowers in it. It looks incredible. I will be back to shop again!"
--Bobbie Hamilton, California

"Please let me say that doing business with you has been such a pleasure! I only wish that I found your website sooner in our building project. Your prices are great and your selection of the more beautiful and unusual talavera tiles is unsurpassed. Additionally, the tiles were packed with great care. I will certainly recommend your company to others. I will also watch your website for other things that are special. As soon as our water feature is completed, I will send you a picture. It will be beautiful and the tile that I purchased from you is certainly a lovely addition."
--Chistine Embree, Colorado